An English version is provided for readers who need it. The Turkish text is the operative one for consumers resident in Turkey.
This document is a draft and has not been reviewed by a lawyer.
Article 1: This sale has two sides
When you buy Ship AI Engineer you deal with two different parties, and you should know from the start which one is responsible for what.
Seller of record (payment and the sale itself): Polar Software, Inc., 3500 South DuPont Highway, Dover, DE 19901, USA ("Polar"). Polar is the merchant of record and authorised reseller for this sale: it takes the payment, calculates the tax, issues the invoice and receipt, and processes refunds. Polar's Buyer Terms also apply at checkout (read 2026-11-10; Polar's last update 2026-03-25).
Content provider (the course itself): [FULL NAME] · [ADDRESS] · destek@shipaiengineer.com · [PHONE] ("we"). We write the content, open your access, run the product and support you. Your right to use the content comes from the Terms of Use; that is the document Polar's terms call the "Supplier Agreement".
BUYER: The person registered with the name and email address given at purchase.
Article 2: Subject
This agreement sets out who the parties are and who holds which obligation in relation to the sale, performance and refund of the digital content ordered electronically by the BUYER through shipaiengineer.com. Non-waivable rights under Turkish Law No. 6502 on Consumer Protection and the Distance Contracts Regulation are unaffected.
Article 3: Product, price and delivery
Product: Ship AI Engineer, an online, project-based AI engineering course. Contents: the whole curriculum published on the site at the time of purchase (lesson prose, exercises, quizzes and capstone projects) and the features of the package the BUYER chose. The list of modules and lessons is shown on the purchase page. The AI mentor is currently switched off and is not part of this sale.
Package and price: the package the BUYER chooses on the checkout page, at the price, currency and taxes shown there. Tax is calculated by Polar from the billing address and shown on the checkout page before payment completes.
Payment: credit or debit card on Polar's checkout page. Card details never reach us.
Delivery: electronic, by opening access on the account. There is no shipping and nothing physical.
Subscription packages (monthly) renew at the start of each period until cancelled. You can cancel at any time from the billing portal on your account page; cancellation takes effect at the end of the current period, and access continues until then.
Article 4: Who does what
Polar: taking payment and calculating tax · issuing invoices and receipts · processing refunds (the money going back to the card) · processing the personal data the payment needs.
Us: writing the content and opening access · keeping the product running and supporting you · starting refunds · processing account and learning data.
For a payment or invoice problem you can write to us first; if it sits with Polar, we point you there or resolve it together with Polar.
Article 5: General provisions
5.1. The BUYER confirms having read and understood the essential characteristics of the product, the sale price, the payment method and the preliminary information about performance, and having given the required confirmation electronically.
5.2. Access is opened on the account immediately after Polar approves the payment. If the payment is approved and access does not open, the BUYER only needs to write to us; we open access or refund the price.
5.3. Planned maintenance may be carried out on the infrastructure; planned downtime is announced in advance.
Article 6: Right of withdrawal and refunds
6.1. In distance contracts the BUYER generally has fourteen (14) days to withdraw without giving a reason and without penalty.
6.2. However, under the exceptions in the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services performed instantaneously in an electronic environment and for intangible goods delivered instantaneously to the consumer. This product falls within that exception: the full content is opened the moment the purchase completes.
6.3. At checkout the BUYER explicitly confirms wanting immediate access to the content and understanding that the statutory right of withdrawal therefore ends. The checkout page cannot be reached without that confirmation.
6.4. Notwithstanding the above, as a commercial policy we honour any refund request made within 14 days of purchase, without asking for a reason. This is our own undertaking rather than a legal obligation, and is detailed in the Refund Policy. We start the refund and Polar processes it; the money returns to the method it was paid with, and the tax paid is refunded too.
6.5. To prevent card disputes, Polar may also issue a refund at its own discretion within 60 days of purchase. A full refund closes access to the product.
Article 7: Invoicing
Invoices and receipts are issued by Polar as seller of record and sent electronically to the BUYER's email address. The BUYER agrees to receive invoices and receipts electronically.
Article 8: Personal data
Information about the processing of account and learning data is set out in the Privacy Policy and the KVKK Notice, which form an integral part of this agreement. Information given to Polar at checkout is processed under Polar's own privacy policy.
Article 9: Disputes
9.1. For disputes about the content and the service (access, content, account, our refund undertaking), Turkish law applies. Consumer Arbitration Committees at the BUYER's place of residence have jurisdiction within the monetary thresholds published annually by the Ministry of Trade; above those thresholds, Consumer Courts have jurisdiction.
9.2. For disputes about the payment transaction, Polar's Buyer Terms apply. They provide for Delaware (USA) law and arbitration and, in their own words, do not limit non-waivable consumer rights. Nothing in this agreement restricts any such right of a consumer resident in Turkey.
9.3. Chargeback rights granted by your card issuer are unaffected. Please write to us first all the same: within 14 days the refund is unconditional anyway, and a direct refund settles faster than a dispute routed through your bank.
Article 10: Entry into force
By completing the purchase the BUYER accepts all terms of this agreement. The current version is always at this address, and the date at the top shows its last change. The purchase record stores the version of the wording agreed to and when; the version in force on the purchase date is sent on request.