Usually answered within 2 working days. There is one person answering: no chat widget pretending otherwise, but an email always reaches a human.
Found a bug, or an exercise that looks wrong? Send the lesson's URL and what you expected. A bad answer key is the most useful thing you can send us.
Questions
What exactly do I get when I buy?
Every module, every lesson and every capstone project, in English and Turkish, on every plan. Pro and Lifetime add tools on top; the pricing section lists which. There is no free tier and no trial: the whole course opens the moment you buy, which is also why the refund below is unconditional.
How do I get a refund?
Email us within 14 days of buying and say you want one. No reason needed, and it does not matter how much of the course you finished. The full policy, including why this is our own commitment rather than something the law requires for instantly-delivered digital content, is in the refund policy.
Do the coding exercises need anything installed?
No. They run in your browser, so there is nothing to install and nothing to break. That does mean they are pure Python: no network calls and no heavy libraries. Where an exercise is about HTTP, the sandbox provides a fake `requests` whose responses are scripted, so a timeout is a fact the grader can check rather than a story in the prompt.
Is my progress backed up?
Yes, and you can take a copy yourself at any time: account settings has a button that downloads everything stored about your account as a JSON file. The same page deletes the account outright if you want to leave.
Can I use it on a phone?
The reading and the quizzes work on a phone. The coding exercises want a keyboard: they run a Python runtime in the browser and you are writing real code into an editor, which is a laptop job. There is no mobile app and there will not be one.
I found a bug, or an exercise looks wrong. What do I do?
Email the address below with the lesson's URL and what you expected to happen. A wrong exercise or a bad answer key is the most useful thing you can send: the curriculum is checked by tests, and tests only catch the mistakes somebody thought of.
How quickly will you answer?
Usually within 2 working days. There is one person answering, so there is no chat widget pretending otherwise, but an email always reaches a human.