The promise
Ask for a refund within 14 days of buying and you get your money back, with no reason required. It does not matter how many lessons you finished.
This document is a draft and has not been reviewed by a lawyer.
Why this is neither a favour nor a legal requirement
Under the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to digital content performed instantaneously, because the whole product opens the moment you buy. You confirm that explicitly at checkout.
So the 14-day unconditional refund is not something the law extracts from us; it is our own commercial undertaking. The reason is simple: the product has no free trial. If we want you to buy without trying, you have to be able to leave. Somebody carries that risk, and it should not be you.
How to ask
Email destek@shipaiengineer.com from the address on your account with one line: "I'd like a refund." You do not need to explain, and explaining changes nothing about the answer, though we do read it, and it is how the product gets better.
What happens
- We approve the request and start the refund within 3 business days.
- The refund is processed by Polar, the seller of record for this sale: the money returns to the method you paid with, and the tax you paid is refunded too. How quickly a card refund shows up is your bank's decision, usually 5–10 business days.
- When the refund completes, access closes. Your account and learning history are not deleted, if you buy again later you carry on where you stopped. If you want the account gone entirely, you can delete it yourself from account settings.
What is not covered
- Requests after 14 days. We are not obliged to refund past that point, but write anyway, for exceptional cases (an account never signed into, a double charge, access unusable because of a fault on our side) we do what we can.
- Buying again and asking again. A refunded package cannot be re-bought and refunded a second time.
- Subscription periods. Where a monthly subscription exists, a refund covers the current period; past periods are not refunded. When you ask for a refund we also cancel the subscription, so the next period is not charged. Cancelling without a refund keeps your access until the end of the period you paid for.
Before you call your bank
Please write to us before filing a chargeback: the refund is unconditional anyway, and a direct refund settles faster than a dispute routed through your bank.
To prevent disputes, Polar may also issue a refund at its own discretion within 60 days of purchase. A full refund closes access to the product.
Disputes
If we cannot agree, your right to apply to the Consumer Arbitration Committees and Consumer Courts is unaffected.